Why Your Institution’s Onboarding Experience Determines Membership Retention
As a credit union, you know that your members’ satisfaction with your products and services is one of the most important components of your institution, and that satisfaction goes far beyond just the product and service. In this age of newer and more convenient banking, it can be easy for customer experience to fall through the cracks. But by creating a simple and enjoyable process for your new members, you can help increase your customer retention and impact your institutions growth and success.
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