Sustainability: Building a Positive Impact into Your Destination

What Goes into Creating Sustainable Destinations

White sandy beaches, crystal clear waters, fresh air and tidy lands. These are a few natural elements that lead to a memorable experience for many travelers. It’s no surprise that scenic hot spots like Iceland have attracted six times its total population in 2017 for its awe-inspiring, panoramic views of green lands and hot springs. On our home turf, America’s most famous geologic marvel, The Grand Canyon, attracts 6.2 million visitors annually.

But while the amount of travelers eager to experience the beauty of these pristine destinations is overflowing, the purity of these destinations is drastically diminishing. Take the stretch of Mexico’s Caribbean coastline, for example; they invite 10,000 visitors daily and still haven’t implemented a recycling system. An environmentally similar situation appears in a famed hotel in Las Vegas that uses 12 trillion liters of water per year in a water scarce region.

Hotels and destinations alike are taking small steps to integrate sustainability marketing without transforming their whole USP to an eco-friendly standpoint—but they’re quickly learning that a simple message to “help us save the environment” isn’t enough to move the needle. This raises the question; how should your destination manage the rapid travel and tourism industry expansion while still preserving the environment for those that reside there?

Data vs storytelling

Your sustainability program will stand stagnant if your staff and visitors aren’t actively taking part to support your system. Providing data will give them a factual perspective by backing up claims that your vision for a healthier environment has, and will, prove change.

The Hyatt, for example, may not immediately reflect conservation efforts at first glance but dive a little deeper into their website and you’ll find that their sustainability program, Hyatt 2020 Vision, has earned them an overall CSR rating of 57%. With goals to achieve a 30% water reduction and 20% decrease in carbon by the year 2020, The Hyatt provides transparent data for their hotel staff to monitor day-to-day progress through the Hyatt EcoTrack tracking system.

On the other hand, storytelling engages travelers emotionally by illustrating your destination’s efforts in a tangible way. Capture the purity of your destination and pair it with a caption or creative to bring sustainability awareness to your audience.

Government control

The fast-paced tourism industry has mounted evidence that unwanted environmental impacts are increasing, and in turn, is challenging companies and regulators to devise new and creative ways to prevent these effects. The government is there to offer a helping hand among many topics, from safety and health to goods and services. Fortunately, fostering sustainable development is under their radar, too. Government enforcements can’t aid all challenges natural destinations face, but it allows managers to build upon them to benefit both the environment and the locals.

Our very own destination client, Citrus County, works hard to preserve the health of their Three Sisters springs year-round, as it’s home to more than 150 endangered manatees during the winter months. With the help of the National Wildlife Refuge system, the county was able to implement the Three Sisters Project to help strike a balance between manatee protection and the tourism these gentle giants bring. With this government assistance, they’re able to guide the public to appropriate, low-impact manatee viewing stations while preserving the property from development and managing it as a wildlife refuge.

Targeting the right audience

While sustainable tourism is a growing niche, the target audience can still be unclear. Different segments will respond to different messages and it’ll take some trial and error before you hit the right audience for your destination. By identifying travelers that are most likely to engage in your sustainability messages, you can recruit early adopters—those that will respond to your messages and have a higher propensity to share the word or even become an ambassador.

By monitoring visitor behavior, spending patterns and environmental actions, you can identify which segments of your overall audience could potentially fall under the market of early adopters.

How can your destination jump in on the movement?

“Creating a sustainable destination is more than just expressing your concerns for the environment, it’s driving action from your staff and visitors,” adds Lisa Mohle, travel and tourism category captain of evok. “It can be tricky to find a happy medium in being a voice for the health of your destination while staying true to your brand.”

Don’t overclaim your sustainability efforts when communicating them to your visitors. Stay consistent with what your destination stands for but lace sustainable tourism into places that are applicable, including social media and website.

Your visitors are going to be more responsive to measurable impacts opposed to outputs. Simply saying “we support local conservation programs” doesn’t reflect a bottom-line impact to your destination. Instead, share what efforts have changed the community with numbers—whether it’s statistics on wildlife rescues or the resulting impact of actively conserving water. With data, you’re avoiding any skepticism from your target audience when it comes to your responsibility and sustainability by providing evidence.

2019 has become a year of eco-tourism. Restaurants are discontinuing plastic straws, hotels are finding alternatives to complimentary plastic shampoo bottles and opportunities to join in a cleanup is becoming a part of the tourism experience.

Evok keeps you up to date with monthly insight on Travel, Tourism & Entertainment marketing trends. Click here to view more work from industry experts or scroll down for related articles.

Related Articles

Posted on November 21st, 2019

Marketing, Packaged Goods, Strategy

Is It Time to Offer Subscription Products on Your E-Commerce Website?

At the intersection of convenience and delight, product subscriptions are having their moment in the spotlight. And that light doesn’t appear to be fading anytime soon. The subscription box market has effectively […]

Continue Reading

Posted on November 15th, 2019

Financial Services, Marketing, Strategy

Credit Card Marketing Trends: Alleviating Consumer Confusion

While credit cards have been around since the 1950s, technology and consumer demand have driven rapid changes in the way financial institutions market their credit cards and the way audiences perceive offers. […]

Continue Reading

Posted on November 14th, 2019

Healthcare, Marketing, Strategy

Top Digital Marketing Strategies for Healthcare in 2019 and Beyond

Medical treatments aren’t the only thing evolving in the fast-paced industry of healthcare. As new technologies emerge, healthcare marketing has become a moving target that challenges healthcare operators to keep up—otherwise, fall […]

Continue Reading

Posted on November 7th, 2019

Marketing, Public Relations, Travel, Tourism & Entertainment

The Role of Reputation Management and Feedback in the Hospitality Industry

Content may still be king in the digital marketing world, but online reputation is queen. With the hospitality industry turning to online sales and lead management systems for everything from bookings to […]

Continue Reading

Posted on October 31st, 2019

Marketing, Restaurants, Strategy

4 KPIs You Must Measure in Your Restaurant Marketing Strategy

Restaurant operators have set goals in place, with those topping the list including profit, average check size, and customer satisfaction. But these big-picture goals aren’t achievable without the help of smaller, measurable […]

Continue Reading